Why didn't I get free shipping on my Bisley order?

Free Ship on Bisley products is automatically applied when there are 4 or more Bisley products in your cart AND the order is NOT shipped to a PO Box.

Please check that you have entered a street address and that you have 4 or more Bisley branded items in your cart.

If you've ordered other products (without free shipping), then you will be charged the appropriate eParcel rate for these (aditional) products.


What do your badges mean?

IN STORE - we have the stock available for immediate dispatch from our Toowoomba store.

Normally we can ship same day for orders received before 12 pm on week days, however, occasionally some sizes have temporarily sold out.  Sometimes it’s next day before we can get it out the door because of the sheer number of orders received.

WAREHOUSE - we also have stock available to purchase that’s stored in our warehouses.

Please allow 5 - 10 business days for stock to be transferred from our warehouses in Toowoomba, or one of our suppliers' warehouses in Brisbane, Sydney or Melbourne.

Some of our stock is still manufactured in Sydney and it may happen that there are delays to manufacture of up to 8 weeks.  We put up with that because we love to buy Australian made whenever we can.

How long until I get the order I just placed?

Most orders are processed and shipped within 48 hours.  Although under some circumstanced it may take 5 - 10 business days for the goods to reach you.

If your order is going to take more than two weeks, we will send you an email with estimated delivery times.

Are the Footwear sizes on the website UK or US sizes?

All of our Footwear brands use UK sizing for their boots.  Please see the Footwear Fitting Guide on the product page of each boot for more details.


How much will I save with your multi-buys?

The multi-buys vary from product to product.  Select the size, colour and quantity that you want and the price (per item) will automatically adjust once the item is added to your cart. Many of our products have a multi-buy badge on them to let you know how many are required to receive a discount.

Can I have different sizes or colours of the same item and still receive your multi-buy?

Yes you can! Provided all colours and sizes you are purchasing are of the same item code, as soon as you reach the required quantity in your cart the price will adjust to the multi-buy price automatically.


How do I contact Workwear Discounts?

You can email us on our Contact Page or phone us on 1300 720 366 at the cost of a local call. Business hours are 9:00 - 4:00pm Monday to Friday AEST time.


Can I order from Workwear Discounts over the phone?

Of course. Please feel free to contact us on 1300 720 366 at the cost of a local call. Business hours are 9:00 - 4:00pm Monday to Friday AEST time.


How much does shipping cost?

We ship with Australia Post.  The cost is based on your state and the total weight of your order. Shipping will be calculated automatically during stage 4 of the checkout process.  For more information, please see our Shipping Info page.


How long will it take for my order to arrive?

Our post is collected by Dan the Postman at 3:00pm Monday to Friday. So orders received by 12:00 pm may leave the same day and are delivered via Australia Post. Australia Post can take five to ten business days to deliver depending on where you live. Please allow an extra five business days if we need to specially order items in for you.


Can I track my order?

Yes you can! Once you've registered, just Log in with your email address and password. At the top right hand corner of the page you will see "My Account". All your orders will be displayed under the "My Orders" tab. Once the order is dispatched you will also receive a Tracking ID number, which you can monitor on the Australia Post website.


Do your deliveries require a signature?

Yes they do. If you’re not home, a card will be left in your mailbox directing you to the nearest Post Office for collection of your goods.


Do you deliver internationally?

Yes we can, although you will need to email us on our Contact Page or phone 1300 720 366 during business hours 9:00 - 4:00pm Monday to Friday AEST time for a free quote on shipping.


I’m not sure what size to order?

Every product on our website provides a fitting guide on the product page. The fitting guide tab is located in the table under the product image.


Can I return my purchase?

Yes you can!  Please view our returns policy.


How can I pay for my order?

You can pay for your order online or over the phone. For both of these methods we accept Mastercard and Visa. We now offer PayPal if purchasing online.


Is it safe to use my credit card on your site?

Yes, absolutely safe. We use the highest level of security available. To ensure that your details remain as safe and secure as possible, our website uses a True BusinessID SSL Certificate. True BusinessID(tm) with True Site(tm) is the World's leading Identity Protection solution. eWAY Payment Gateway keeps your credit Card details secure. We do not keep your credit card details in our system.


Does Workwear Discounts pay shipping costs for returns?

Yes. Provided we have sent your goods incorrectly or the items shipped were faulty. If what you have received matches what was ordered, we would not normally cover the cost of shipping. Please read our returns policy.


How long will it take to receive a refund?

Please allow 5 - 10 business days to process a refund.


Do you offer volume discounts?

Yes we do. Many of our products get cheaper automatically when you purchase four or more. If you are chasing 20 or more of an item please feel free to email us on our Contact Page for a quote or phone us on 1300 720 366 during business hours 9:00 - 4:00pm Monday to Friday AEST time.

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