Customer support

1300 720 366
Workwear Discounts

Shop 2, 267a Margaret Street

Toowoomba, Queensland 4350

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Frequently asked questions

Shipping and time frames
How long until I get the order I just placed?

Most orders are processed and shipped within 48 hours.

Although under some circumstanced it may take 5 - 10 business days for the goods to reach you.

If your order is going to take more than two weeks, we will send you an email with estimated delivery times.

How much does shipping cost?

All orders over $95 are shipped for free.

Orders less than $95 attract a flat fee of $19.

Do your deliveries require a signature?

Yes they do. If you’re not home, a card will be left in your mailbox directing you to the nearest Post Office or Toll depot for collection of your goods.  Please let us know if you give the driver AOL (Authority to Leave) your parcel without a signature.

Do you deliver internationally?

Yes we can, although you will need to email us on our Contact Page or phone 1300 720 366 during business hours 9:00 - 4:00pm Monday to Friday AEST time for a free quote on shipping.

How long will it take for my order to arrive?

Warehouse despatched orders placed before 11am should leave same day, depending on stock availability. Our post is collected around 3:00pm Monday to Friday. So orders placed after this may leave the following day. Australia Post can take five to ten business days to deliver depending on where you live. Please allow an extra five business days if we need to specially order items in for you.

Products and sizing
Are the Footwear sizes on the website UK or US sizes?

Most of our Footwear brands use UK sizing for their boots.  Those with US sizing or ladies sizing are clearly marked.  Please see the Footwear Fitting Guide on the product page of each boot for more details.

Can I have different sizes or colours of the same item and still receive your multi-buy?

Yes you can! Provided all colours and sizes you are purchasing are of the same item code, as soon as you reach the required quantity in your cart the price will adjust to the multi-buy price automatically.

I’m not sure what size to order?

Every product on our website , which has different sizes, provides a fitting guide on the product page. The fitting guide icon looks like a tape measure and is located on the right hand side of each product page just under the big green Add to cart button.

Do you offer volume discounts?

Yes we do. Many of our products get cheaper automatically when you purchase four or more. If you are chasing 60 or more of an item please feel free to email us on our Contact Page for a quote, or phone us on 1300 720 366 during business hours 9:00 - 4:00pm Monday to Friday AEST time.

How much will I save with your multi-buys?

The multi-buys vary from product to product.  Select the size, colour and quantity that you want and the price (per item) will automatically adjust once the item is added to your cart. Many of our products have a multi-buy badge on the category page to let you know what the total and save will be after the discount. e.g. 4 for 119 save $32

Orders and returns
Can I order from Workwear Discounts over the phone?

Of course. Please feel free to contact us on 1300 720 366 at the cost of a local call. Business hours are 9:00 - 4:00pm Monday to Friday AEST time.

Can I track my order?

Yes you can! Once you've registered, just Log in with your email address and password. At the top right hand corner of the page you will see "My Account". All your orders will be displayed under the "My Orders" tab. Once the order is dispatched you will also receive a Tracking ID number, which you can monitor on the Australia Post website.

How can I pay for my order?

You can pay for your order online or over the phone. For both of these methods we accept Mastercard and Visa. We now offer PayPal if purchasing online.

Is it safe to use my credit card on your site?

Yes, absolutely safe. We use the highest level of security available. To ensure that your details remain as safe and secure as possible, our website uses a True BusinessID SSL Certificate. True BusinessID(tm) with True Site(tm) is the World's leading Identity Protection solution. PayPal Payment Gateway keeps your credit Card details secure. We do not keep your credit card details in our system.

What if I order the wrong thing.

Returns and exchanges are possible. Please see our Returns Page for more information.

Does Workwear Discounts pay shipping costs for returns?

Yes. Provided we have sent your goods incorrectly or the items shipped were faulty. If what you have received matches what was ordered, we would not normally cover the cost of shipping. Please read our returns policy.

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