Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

It is your (the customer's) responsibility to pay for and organise return postage to us in the case where we have supplied what you ordered.

Faulty Returns can be sent back to us at no expense to you
If what you've been sent has a manufacturing fault, fabric flaw, broken zip etc, we'll need photographic evidence.  Incorrectly sized or labelled items also fall into this category.  Please take a photo of the garment next to a tape measure if you believe that it does not match Bisley's size chart.

A restocking fee of up to $25 may apply to [non-faulty] returns.
This really depends on what you're returning and whether we can add it straight back into our store stock.  We will waive the restocking fee for items that we normally hold in stock.  If you're returning a style or size we've we've had to order in from one of our suppliers, they will charge us up to $25 to return anything to their warehouses.  Unfortunately, we have to pass this on to customers who are returning such goods.

Return postage for [non-faulty] returns is your responsibility
After you have lodged your return application, we'll let you know where to send the returned goods.  It is your (the customer's) responsibility to pay for and organise return postage to us or the warehouse where your item originated.

Return Process
To start a return, you can contact us with an email that explains what you are returning and why.  We’ll send you a Returns Form to complete, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.  Please see our Shipping and Returns section for full details

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Incorrectly picked items
Please contact us if the item we shipped is not what you ordered so we can send you the replacement ASAP

Damaged in transit
Sometimes goods are damaged during transport 
Please contact us if this happens so we can send you a replacement

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less any restocking fee if applicable.  Please remember it can take some time for your bank or credit card company to process and post the refund too.